Consumer, subscription and complaints information
Information and processes that must be operational and confirmed before the first paid purchase.
Price and renewal
Before an order becomes binding, the checkout must show the final tax-inclusive price for the user’s country, currency, billing period, automatic renewal, main features, compatibility, allowance and cancellation method. The current website does not accept payment, and the displayed EUR prices do not confirm the applicable tax treatment.
Right of withdrawal
Before immediate digital performance is activated, the checkout must obtain the appropriate express request and acknowledgement of its effect on the right of withdrawal. The online withdrawal function and immediate confirmation on a durable medium are not yet operational; paid contracting therefore remains blocked.
Complaints
The production complaints process must provide monitored intake, submission identification, status tracking and confirmation. That process and the responsible person have not yet been configured.
Alternative dispute resolution
For consumer disputes in the Czech Republic, the competent alternative dispute resolution body is the Czech Trade Inspection Authority. The discontinued European ODR platform is not presented as an available channel.